GDPR Compliance for SaaS Licensing Platforms
If you're processing data for EU customers, GDPR isn't optional. Here's how we built ValidonX to be compliant from the ground up — and what it means for the businesses using our platform.
The Data We Process
A licensing platform touches several categories of personal data: account information (name, email), billing data (via Stripe), API usage patterns, IP addresses from API calls, and device identifiers from activations. Each category has a documented lawful basis and retention period.
Right to Access (Article 15) and Data Portability (Article 20)
Every user can export their complete data profile via a single API call or the "Download My Data" button in account settings. The export includes: profile information, tenant memberships, subscription history, API key metadata (not secrets), invoice records, and audit log entries. The export is delivered as structured JSON.
Right to Erasure (Article 17)
Account deletion follows a 30-day grace period. When a user requests deletion:
- All owned tenants are marked as pending deletion
- A confirmation email is sent immediately
- During the grace period, the user can cancel the request
- After 30 days: Stripe subscriptions are cancelled, tenant databases are closed, audit logs are anonymized (PII replaced with [REDACTED]), and the user record is deleted
- A final confirmation email is sent before deletion
Consent Management
Our cookie consent system records decisions both client-side (localStorage) and server-side (consent_records table). Each record includes the consent version, timestamp, choices made (essential/analytics), IP address, and user agent. This creates a verifiable audit trail per GDPR Article 7.
Data Processing Agreements
Enterprise tenants receive a Data Processing Addendum (DPA) as part of their service agreement. The DPA documents sub-processors (Stripe for billing, Vectis Mail for transactional email, Sentry for error tracking), data flows, and security measures.
Breach Notification
We maintain a documented breach notification procedure with a 72-hour timeline. The procedure includes: initial assessment, severity classification, authority notification (if required), affected user notification, and post-incident review. A pre-built email template ensures we can communicate quickly and clearly if an incident occurs.
What This Means for Your Business
When you use ValidonX, you inherit our compliance posture. Your customers' licensing data is processed with GDPR-grade controls by default. You get data isolation, audit trails, and deletion capabilities without building them yourself.