Question 1

What is ValidonX?

Accepted Answer

ValidonX is a multi-tenant SaaS licensing and activation platform. It provides API-first license validation, activation tracking, entitlement enforcement, and usage metering — so you can focus on building your product instead of building licensing infrastructure.

Question 2

How does multi-tenancy work?

Accepted Answer

Each customer (tenant) gets a completely isolated database. Your license keys, activations, and usage data are stored separately from every other tenant. This provides strong data isolation, independent scaling, and simple backup/restore.

Question 3

Is there a free plan?

Accepted Answer

Yes. The Starter plan is free forever and includes 1 product, 100 license keys, 500 activations, and 10,000 API calls per month. No credit card required.

Question 4

How do I integrate with my application?

Accepted Answer

Use our REST API with your API key. Validate licenses with a single POST request. We provide PHP and JavaScript integration examples, and SDKs are coming soon. Check our Quickstart Guide to get started in 5 minutes.

Question 5

How are API keys secured?

Accepted Answer

API keys are hashed with HMAC-SHA256 before storage — the raw key is never stored in our database. We support three key types: secret (server-side), public (read-only, client-safe), and ephemeral (auto-expiring).

Question 6

What happens if I exceed my plan limits?

Accepted Answer

You'll receive notifications at 80% and 100% of your monthly quota. At 100%, API requests return a 429 rate limit response with a Retry-After header. You can upgrade your plan at any time to increase limits.

Question 7

Can I export my data?

Accepted Answer

Yes. GDPR Article 20 (data portability) is built in. Use the data export endpoint to download all your data as JSON. You can also request account deletion with a 30-day grace period.

Question 8

Do you support webhooks?

Accepted Answer

Yes. Configure webhook endpoints in your dashboard to receive real-time notifications for license, activation, subscription, and usage events. Payloads are signed with HMAC-SHA256 for verification.

Question 9

What support options are available?

Accepted Answer

Starter plans have community support via GitHub Discussions. Pro plans include email support. Enterprise plans get priority support with an SLA.

Question 10

Where is my data stored?

Accepted Answer

ValidonX is an Australian company. Our infrastructure is currently hosted in Singapore (Asia-Pacific region) for low-latency access across APAC. All data is encrypted at rest and in transit. Enterprise plans can request data residency in specific regions.

Frequently Asked Questions